SEEBURGER's 4order solution allows organizations to automate the processing of faxed and paper-based orders received from customers, improving order-processing while increasing customer satisfaction. Manual paper-based order processing is not only time-consuming; it is also error-prone. With 4Order, faxes and snail mail are received, scanned, validated and posted directly to the Order Management system. For orders that contain errors, the data entry personnel can take advantage of a centralized corrector workstation and approval procedures which improve efficiency as much as 80 to 90 percent.

Incoming paper-based purchase orders are interpreted through artificial intelligence and automatically cross-referenced against master data stored within applications such as ERP systems. Pre-defined validation rules ensure that the required data elements are correctly interpreted. If validation doesn't meet these requirements, orders are sent directly to a comprehensive web portal for data entry clerks to validate information and accelerate posting into the back-end system.

• Increase order-processing efficiency
• Reduce and eliminate errors caused by manual data entry
• Improve order turn around time enhancing customer satisfaction
• Integrates directly with back-end applications
• No need to use templates with free formation technology
• Artificial intelligence continually learns document types so the system continually increases recognition rates

»4order has definitely relieved pressure on the department,« said Markus Kutzner, Head of In-House Sales at Avery Zweckform, commenting on the outcome of the project. »Our customers can be sure that they will receive a high service level even during peak periods. The error rates in processing faxed orders has also been drastically reduced.«