Long term or temporary operation care with SEEBURGER Support
- Competent contacts for operating the solution
- Choice over the service level agreement packages – options to meet your requirements
- Direct from the software developer – all from one source
A critical factor in the successful operation of a company is smooth running IT processes. To ensure long term operability of the SEEBURGER system, we offer a comprehensive portfolio of service packages. Companies who want to improve their system availability and overall process performance without employing more staff can benefit from SEEBURGER remote services.
Remote Alerting is a 24/7 Cloud service with regular and proactive system checks for B2B applications. Remote alerting provides continuous monitoring, alerting, status reporting and availability of a management interface. Notifications can be adjusted based on rules.
Remote Management offers the additional assumption of operational responsibility for operation by SEEBURGER.
SEEBURGER provides worldwide technical support with package options starting from regular business hour support to 24/7, around-the-clock availability.
Advantages of Remote Services
- Higher availability of the system
- Specialist know-how — the SEEBURGER-Experts lead through changes, upgrades and maintenance
- Personnel supplement/backup — Cover by SEEBURGER- specialists for peak load times or absence periods (E.g. for staff vacation and extended absence)
- Save time — more time for other talks and innovations
- Cost reduction — lower costs of operation and support
- Financial forecasting — costs are only incurred for the coverage that is required
- Monitoring — 24/7 runtime, monitoring and service