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Every day companies exchange a great deal of data with external business partners in the network and supply chain management. Whereas market communication takes place via standardized, automated processes, there are no clear rules when it comes to processing clarification cases, i.e. cases where uncertainty exists as to who may send data to whom while at the same time taking legal and corporate regulations into account.
In their professional daily work employees often send data unencrypted to the recipients of their emails. As the sending of unencrypted emails containing personal data infringes on the Federal Data Protection of Germany (Bundesdatenschutzgesetz / BDSG) (appendix section 9, sentence 1) and possibly also on internal company regulations, a technological solution is required that makes it possible to send data to the recipient in a secure way.
The SEEBURGER Clarification Service ensures the secure and retraceable exchange of personal data. Our service can be used via your web browser and is easy to operate. Users can transfer large amounts of sensitive data in a way that is safe and in compliance with the law. In this way employees can initiate, manage and monitor as many data transfers with external business partners or colleagues as they wish. The unprotected exchange of personal data via email will be a thing of the past.
Aside from the secure transfer of personal data in the area of market communication, you can use this service for other scenarios that require secure data transmission channels.
If you would like to use the Clarification Service for one of the abovementioned scenarios, we recommend you use the Outlook add-in, as the web portal was designed specifically for the processing of clarification cases.
You can use the Clarification Service as a web-based application without any prior program installations or other additional efforts. Simply register with the SEEBURGER Cloud, book our Clarification Service and use it right away.
Our Clarification Service groups all incoming and outgoing emails concerning a clarification case into one conversation, with the last email at the top of the conversation list. The benefit you derive from this is that the days when you had to trawl through tons of messages to find a certain email are gone. Instead, all emails that concern a certain clarification case can be found and retrieved at once.
Our service complies with the legal requirements of the German Data Protection Act (Bundesdatenschutzgesetz / BDSG) and offers additional security thanks to limited access time, limited number of downloads and optional password protection.
No additional training necessary. You can use our intuitive web portal right away.
The service supports customized email templates.
The sender will be notified via email about anyone who accesses his/her account.
Transfer personal data lawfully also when processing clarification cases in the area of market communication. The SEEBURGER Clarification Service enables you to:
per user / month
Test Clarification Cloud Service for free