MoneyGram International Improves Security, Flexibility and Compliance to Increase Customer Satisfaction

With SEEBURGER BIS, MGI Has Gained the Following Benefits and Value:

Business Benefits

• Reduced License/Maintenance Fees – By sunsetting legacy applications, MGI now has nine fewer licenses to pay for & maintain.
• Lower Cost of Ownership – MGI reduced nine infrastructure environments that formerly hosted legacy applications, which reduced cost of ownership.
• 50% Lower Labor Costs – Having only one set of systems required less resources to maintain.
• Higher Customer Satisfaction – High availability has increased customer satisfaction and gives agents and partners fewer reasons to go to MGI’s competition.
• Improved Security, Flexibility and Compliance – Control ciphers/algorithms and DMZ protocol listener, leverage open source libraries, and permissions keep MGI’s data safe.

Technical Benefits

• System Stability – After its initial implementation, some configuration was needed to get BIS stable within MGI’s network. Since then, the system has been consistently stable with almost no unplanned outages over 3+ years of operation.
• Fewer Errors – By leveraging SEEBURGER’s common fault handling functionality, errors auto-generate incidents in MGI’s ITSM system. The increased visibility of errors and error root cause has led to fewer recurring incidents and a reduced support footprint.
• Simplified Architecture – 12 legacy applications and components have been retired, simplifying MGI’s architecture.
• 99% Increase in Scalability – The SEEBURGER environment is able to scale to handle transaction loads/volumes previously spread across 12 legacy applications.
• Segmented Network Capability – MGI now has a security-approved ‘bridge’ to pass data between segmented network zones.
• Monitoring Capabilities – BIS and BIS Secure Proxy APIs enable system monitoring.