Operators in the energy and utilities sector face a “perfect storm” of challenges. Heightened regulation, increased competition from new entrants and the requirement to provide increased customer value in a rapidly changing industry, all mean that utilities providers must become smarter in how they operate. In an industry as fast-moving and demanding as utilities, businesses need to be able to respond with lightning speed to changes in markets, compliance requirements and customer demand. For many utility companies, the ability to act quickly is directly dependent on the agility that their IT department can provide in terms of integration and digitalization.