CSP - Workflow Entrypoint Service
Create CSP cases by using the Workflow Entrypoint Service to report errors and incidents from integration flows.
Description
The CSP Workflow Entrypoint Service connector enables external systems to create cases in the SEEBURGER Customer Support Platform (CSP).
It supports automated error-handling scenarios, for example, when an integration flow fails and a support case must be created automatically.
The connector accepts structured JSON data through a single REST endpoint and forwards it to the CSP backend. Internal rule engines enrich the submitted data, for example, for SLA and case type determination, before the case is created asynchronously.