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Application Management Services (AMS)

Ensuring Business Continuity and Seamless Integration

Comprehensive integration management for uninterrupted business

Maintaining stable and efficient integration operations is essential to keep business-critical processes running reliably. As integration landscapes become more complex, organizations need more than reactive platform support. They need a structured operating model that helps resolve issues quickly, supports ongoing change, and keeps integrations aligned with business needs.

SEEBURGER Application Management Services (AMS) delivers end-to-end support for SEEBURGER BIS environments through a flexible service model tailored to your operational requirements. Whether your environment runs on premises, in your choice of cloud, or in SEEBURGER iPaaS, AMS helps you maintain continuity, reduce operational effort, and keep your integration scenarios running reliably.

Main business benefits

Comprehensive service

AMS provides a broad support model ranging from first-line integration support to expert-level problem resolution, platform optimization, and support for operational changes and platform updates. This allows you to align service depth with operational complexity while keeping support within one consistent framework.

Operational cost reduction

AMS gives you direct access to BIS specialists with deep platform and integration expertise. This reduces dependency on external third-party consultants and supports a more efficient operating model for complex integration landscapes.

Business continuity

Where integrations support critical business processes, operational stability directly affects business continuity. AMS helps strengthen that continuity through stable operations, proactive support, and a service model designed to keep integration scenarios running reliably across BIS environments.

Focus on strategic priorities

By transferring routine integration operations and support tasks to SEEBURGER, your internal teams can focus on innovation, growth, and transformation initiatives instead of day-to-day maintenance and operational coordination.

Service levels

Steady-state integration support

AMS Level 1

AMS Level 1 focuses on the smooth and continuous operation of productive integration environments. It supports stable business processes through proactive monitoring, operational assistance, and AI-enabled integration error reporting.

Included services:

Customer integration support
Efficient support for integration-related processing issues and configuration queries to help maintain stable daily operations.

Automated process reporting and incident management
AI-enabled reporting and monitoring capabilities help detect and report processing anomalies, enabling faster response and improved operational transparency.

Steady-state support
Continuous oversight of your integration environment helps maintain operational stability, system reliability, and consistent performance across business-critical processes.

Advanced operational support

AMS Level 2

AMS Level 2 builds on steady-state support by adding deeper integration expertise, active issue ownership, and coordinated resolution of complex process-related issues across systems and business partners.

Included services:

Advanced troubleshooting and analysis
SEEBURGER provides in-depth analysis of process-related errors, configuration issues, data inconsistencies, and mapping-related faults to support faster and more reliable issue resolution.

Root-cause analysis and problem management
AMS Level 2 helps identify underlying causes, coordinate workarounds, and systematically reduce recurring incidents to improve stability and reliability over time.

Service governance
Regular operational reporting and service reviews provide transparency into tickets, trends, SLA performance, recurring issues, and improvement opportunities. This governance layer supports predictable service delivery and continuous optimization.

Expert-level integration consulting

AMS Level 3

AMS Level 3 adds expert-level consulting and change services for complex integration requirements, non-standard scenarios, and the long-term optimization of your integration landscape.

Included services:

Development and enhancements
Design and implementation support for new workflows, integrations, partner onboarding, mapping development, and functional or structural improvements by experienced professionals.

Faster, safer change delivery
AMS Level 3 helps accelerate partner onboarding and integration changes while reducing operational risk. This supports greater agility when adopting new technologies, protocols, and business requirements.

Flexible expert consulting
Customizable access to expert consulting and solution advisory based on your specific needs, architecture, and scalability requirements.

Partner with SEEBURGER

Leverage SEEBURGER Application Management Services to keep your integrations performing reliably and evolving with your business. With SEEBURGER at your side, your BIS environment is continuously supported, maintained, and enhanced, so your teams can stay focused on strategic priorities.