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Application Management Services (AMS): Ensuring Business Continuity and Seamless Integration

Comprehensive integration management for uninterrupted business

We understand that maintaining robust and efficient processes are crucial to keep your business running at full speed. That’s why SEEBURGER’s Application Management Services (AMS) are designed to go beyond the standard integration platform support.

Whether it's on-premises, your choice of cloud (AWS, Azure, or GCP), or SEEBURGER iPaaS – our AMS offering delivers a comprehensive end-to-end service with a tiered support model (Level 1, Level 2, and Level 3). This ensures that your integration scenarios run smoothly and evolve in line with your business needs.

Main business benefits

Comprehensive service

From first-line customer integration support to expert-level problem resolution and platform optimization, including release management, our AMS covers all aspects of your integration needs. Choose the level of assistance that aligns with your business requirements - enabling scalability and flexibility as your organization evolves.

Operational cost reduction

Our AMS is delivered by specialists with deep expertise in the Business Integration Suite. This reduces your dependency on costly third-party consultants and gives you access to efficient, cost-effective support tailored to your integration landscape.

Business continuity

By combining SEEBURGER iPaaS with AMS, you gain a seamless and future-proof integration solution from a single provider – ensuring business continuity and accelerating your time to market.

Focus on strategic priorities

Offloading integration operations to SEEBURGER’s AMS enables your internal teams to focus on innovation, growth, and other strategic initiatives – rather than routine support and technical maintenance.

Service levels

Advanced integration support

AMS Level 1

Steady state support for all critical business processes, ensuring system stability and operational reliability through proactive monitoring and rapid issue resolution.

Included services:

Customer integration support
Efficient resolution of processing issues and support for integration configuration queries.

Automated process reporting and incident management
Advanced monitoring tools continuously detect and report processing anomalies, enabling immediate response.

Steady-state support
Continuous oversight of your integration environment to maintain optimal performance and operational stability.

Business partner support

AMS Level 2

Expands support services to cover the operational maintenance and coordination of external business partner connections, enabling smooth collaboration and fast issue resolution.

Included services:

Partner helpdesk
Manages all communication with business partners, addressing day-to-day operational queries and facilitating effective collaboration.

Connectivity maintenance
Ensures stable and secure partner connections, including proactive handling of connectivity requirements (e.g., certificate updates).

Master data management
Maintenance of up-to-date documentation for partner contact and connectivity data ensuring transparency and readiness.

Expert-level integration
consulting & development

AMS Level 3

Expert-level support for complex integration scenarios and systemic improvements to your integration architecture.

Included services:

Development and enhancements
Design and implementation of new workflows, integrations, and map development by experienced professionals.

Comprehensive problem management
In-depth troubleshooting and root-cause analysis to address recurring or high-impact issues with lasting structural fixes.

Flexible service
Customizable access to expert services based on your specific needs and scalability requirements.

Partner with SEEBURGER

Leverage our Application Management Services to ensure your integrations are always performing at their best. With SEEBURGER at your side, you gain peace of mind knowing that your BIS is continuously maintained, enhanced, and supported – so you can stay focused on driving your business forward.