PayPal – Customer Disputes v1
PayPal Customer Disputes API to list cases, review details, submit evidence, and manage customer or chargeback disputes.
Description
Occasionally, something goes wrong with a customer's order. To dispute a charge, a customer can create a dispute with PayPal. PayPal merchants, partners, and external developers can use the PayPal Disputes API to manage customer disputes.
A customer can also ask his or her bank or credit card company to dispute and reverse a charge, which is known as a chargeback. For more information, see Disputes, claims, chargebacks, and bank reversals.
When a customer disputes a charge, you can use this API to provide evidence that the charge is legitimate. To provide evidence or appeal a dispute, you submit a proof of delivery or proof of refund document or notes, which can include logs.
Normally, an agent at PayPal creates a dispute, updates the dispute status, and settles disputes, but now you can run test cases in the sandbox that complete these operations.