Pega - Case

The Pega Case connector enables external applications to create, update, search, and retrieve case data within a Pega application. It is commonly used to integrate external systems with Pega workflows, helping automate business processes such as service requests, incident management, claims processing, and approvals.

With this connector, IWS users can:

· Create new cases in Pega applications

· Retrieve detailed case information, including status, assignee, and data fields

· Update or resolve existing cases

· Search for cases based on specific criteria