Zoom - Contact Center

Zoom is a cloud-based communications platform that provides meetings, webinars, phone systems, chat, and collaboration tools for individuals and organizations. It enables seamless communication across devices and locations, supporting teams of all sizes.

Zoom’s API ecosystem allows developers and administrators to automate tasks, manage platform features, and integrate with external systems. The APIs support a wide range of functionality, including meetings, webinars, recordings, users, and accounts. 

The Zoom Contact Center API provides programmatic access to features of Zoom Contact Center, Zoom’s omnichannel cloud contact center solution. It allows developers and administrators to retrieve, manage, and report on contact center data such as calls, queues, skills, engagements, recordings, agent status, and analytics. You can use these endpoints to integrate contact center metrics, workflows, and operations into external systems like CRM, reporting tools, or custom dashboards. Access to these APIs requires appropriate OAuth scopes and contact center product licensing for the account.