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SEEBURGER Customer Service and Support

SEEBURGER Customer Service and Support offer technical product support as well as customer support services to ensure the reliable operation of your BIS Platform.

Product support and options for on-premises operation

Any questions about your SEEBURGER BIS Platform and its implementation? Are you experiencing any technical issues? Do you need operational coverage of your platform beyond typical office hours? We offer comprehensive support services and can leverage remote access and control to help you to connect to your platform.

Technical product support

Smooth processes are mission-critical to companies worldwide. SEEBURGER offers a comprehensive portfolio of service packages designed to ensure the consistent performance of your SEEBURGER systems. Our standard maintenance contract includes standard support as well as our software update service. Additional support services can be added quickly and easily. Any individual requirements that you may have can be fully integrated into any of the SEEBURGER solutions.

  • Technical support based on standard service levels ranging from basic to premium.
  • Service desk as central point of contact for support request as well as product enhancement initiatives.
  • Customer feedback sessions to constantly optimize our products and services.
  • SEEBURGER support agents guarantee swift and simple incident resolution.

Support service levels

SEEBURGER support provides worldwide technical support with package options ranging from regular business-hour support to 24/7, around-the-clock availability.

  • Get help when you need it around the clock
    We offer flexible and highly-qualified support expertise.
  • Selection of SLA options to meet your requirements
    Our service and support options provide flexibility and speed.
  • Highly-trained specialists for operations
    Benefit from our longstanding experience in service and support based on our successful work with thousands of customers.
  • Direct from the vendor
    SEEBURGER develops, consults, trains and supports with one team.

Choose your individual level of support suited to your needs from the following service levels:

24/7 Support for Your SEEBURGER Solution

Support services

Three service levels to guarantee the smooth and reliable operation of your SEEBURGER BIS Platform

Remote Alerting

Remote Alerting is a 24 x 7 support service offered as a value-add subscription for regular and proactive health-checks of B2B applications and collaboration. Notifications can be configured via rules. The services, offered as a short or long-term subscription, provide constant monitoring, administration and status reporting, based on a standard infrastructure.