24/7 Support for Your SEEBURGER Solution

24/7 Support for Your SEEBURGER Solution

SEEBURGER offers flexible and highly qualified support expertise – round the clock. You can rely on our tightly integrated combination of people, processes and technologies – worldwide and at any time.

 

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Remote Alerts: 24/7 Monitoring Made Easy

Remote Alerts: 24/7 Monitoring Made Easy

SEEBURGER monitors your system and alerts you when real issues pop up. We optimize the monitoring setup permanently, so you stay ahead of the game.

This 24/7 service connects your on-premise system with the SEEBURGER Cloud, combining the advantages of both approaches.

 

 

 

Remote Management: Let Us Operate Your SEEBURGER Solution

Remote Management: Let Us Operate Your SEEBURGER Solution

Let our experienced support team completely operate your on-premise SEEBURGER Solution remotely

 

SEEBURGER Support

Product Support and Options for On-Premise Operations

Any questions about your SEEBURGER solution? Having technical issues? Regardless of whether it is content or platform related, we are happy to help you and to connect to your system remotely to provide comprehensive support services.

Digital transformation moves IT systems even more into the mission-critical center of companies’ value chains. However, operational coverage only during office hours may not suffice for your operation.

SEEBURGER Remote Alerting and Remote Management helps any organization seeking improved system health, overall collaboration performance or addressing reduced staffing. We are here to augment your coverage or during peak work volumes during project implementation.

Continuum of Options for SEEBURGER Solution Deployment

Technical Support & Customer Service Portfolio

Support Service Levels

SEEBURGER Support provides worldwide technical support with package options starting from regular business hour support to 24/7, around-the-clock availability.

      

24/7 Support for Your SEEBURGER Solution

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SEEBURGER Support – Features and Benefits

 

  • Get help when you need it around the clock
    Flexible and highly qualified support expertise

  • Selection of SLA options: meeting your requirements
    Our Service and Support options provide flexibility and speed

  • Highly trained specialists for operations
    Benefit of our longstanding Service and Support experience based on the successful work with thousands of customers.

  • Directly from the vendor
    SEEBURGER develops, consults, trains and supports with one team

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The SEEBURGER Service Desk: Get Help Fast

SEEBURGER Service Portal              Email

Phone:

Germany:   +49 7252 96-1443
Bulgaria:   +359 2 974 5102
China:   +86 21 5835 7779
France:   +33 141906753
Indonesia:   001 803 49 21 181 9096
Italy:   +39 02 40703793
Malaysia:   1 800 81 9555
Netherlands:   +31206586138
North America:   +1 678 904 3322   and   +1 866 453 5301
Singapore:   800 4922 472
Sweden:   +46105102529

In case you don’t have a SEEBURGER Service Desk account yet, contact us via e-mail with your SEEBURGER customer number, name and phone number to servicedesk@seeburger.com.

Remote Alerting

Proactive Alarms for Mission-Critical Support

Remote Alerting is a 24/7 Cloud Service that provides real-time performance monitoring with proactive alarms for mission–critical electronic data exchange using B2B integration. The service detects errors and performance fluctuations early and empowers proactive remedies in order to avoid issues and downtimes.

Remote Alerting provides a dynamic analysis and reporting framework.

Our Remote Alerting is specifically designed and created for SEEBURGER Business Integration Server. We monitor through test messages and thus establish proactive message and system monitoring as well as predictive failure analysis.

 

24/7 Monitoring for Mission-Critical Support

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SEEBURGER Remote Alerting – Features and Benefits

 

  • Monitoring
    External 24/7 Monitoring of all business processes

  • Operational excellence
    Weak spots are identified proactively and remedies can be put in place

  • Higher Availability
    Risk reduction due to close surveillance

  • Cost reduction
    The Total Cost of Ownership is reduced through moving the monitoring into the SEEBURGER Cloud. There is no need for additional 3rd party software.

Remote Management

Remote Management for Your SEEBURGER Implementation

Remote Management takes over operational responsibility leveraging Remote Alerting.

Through proactive health checks and Problem Management we avoid issues. We detect errors early and react quickly to performance fluctuation, increasing operational stability.

Remote Management improves the day-to-day application administration, workflow intervention, operations and maintenance of your SEEBURGER Business Integration Server.

Operation for your SEEBURGER solution is provided under standard SLAs. You can achieve 24/7 full coverage or just augment times outside normal business hours (nights, weekends and public holidays). We increase your flexibility also for contract duration level.

Remote Management benefits organizations specifically focused on improving their service levels without increasing in-house IT staffing levels.
     

Let us Manage Your SEEBURGER Implementation 24/7

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SEEBURGER Remote Management  – Features and Benefits

 

  • Reliable Operation
    SEEBURGER Experts provide leadership through changes, upgrades and maintenance. Our best practices increase your availability

  • Personnel augmentation and backup
    Coverage by SEEBURGER specialists for peak load times, staff vacation or extended absence

  • Create Time for Innovation
    You will have more time to drive the digital transformation of your company.

  • Cost reduction
    The Total Cost of Ownership is reduced through moving the operation to SEEBURGER. 24/7 coverage will be at a lower cost than with your own staff.

More than 10,000 satisfied customers worldwide rely on SEEBURGER solutions

Here you find the success stories from our customers

OSRAM implements digital business model based on APIs

OSRAM implements digital sales model "Next Generation Sales" based on APIs

API First Strategy Supports New Ways of B2B Sales

OSRAM connects multiple systems via API Management and API Integration, to Salesforce and has successfully completed the first phase of its Next Generation Sales project.

Grace Simplifies Operations, Improves B2B Collaboration

Digital technology is transforming business today, fueling the development of new, innovative business models and the optimization of business processes.

ALFAGOMMA Improves the Relationship with Trading Partners

SEEBURGER Console in SAP with B2B Cloud Service

The enviaM Group Minimizes Risk

The customers of the enviaM group receive various confirmation documents, depending on the way in which the energy trading business was closed – by telephone, electronically or by e-mail.

enyway is revolutionizing the energy market

enyway is revolutionizing the energy market by enabling the end consumer to buy electricity directly from the regional producer.

BS|ENERGY Continues Digitalization of Processes

In order for a contract to be binding, both sides must agree on the parameters.

Market Communication Made Easy

The SEEBURGER MaCo Cloud Service relieves companies because standard processes are handled by an automated cloud solution.

KBC Improves the Customer Experience and Mitigates Risk

To ensure that transferred data is compliant and to mitigate risk for the organization, it’s important for KBC to secure, control, audit, and automate the electronic data exchange process.

TAJCO cuts 50% in operational costs with B2B/EDI Cloud Services

TAJCO needed a stable provider with global reach, experience in the automotive industry and who is prepared to handle future requirements for the company.

MoneyGram International Selects BIS to Modernize Legacy Systems

MoneyGram needed a hybrid integration platform to provide functionality, scalability and agility without disrupting the business, while reducing TCO.

Standardization and digitalization of logistics processes

Emons benefits from the very transparent and ultimately simplified data communication within the organization thanks to the future-proof SEEBURGER BIS 6 solution.

Market Communication at Uniper

In Touch with Tomorrow – The digitization of the energy industry is connecting market participants more and more.

OASE uses SEEBURGER for B2Tax VAT Reporting

As of 1st of July 2018, real-time VAT reporting to the tax authorities NAV became mandatory in Hungary.

KAESER digitalizes invoices globally with SEEBURGER E-Invoicing

KAESER's requirement for a future-proof e-invoicing solution is to support all invoice formats and exchange channels as well as SAP-integrated further processing.