24/7 Support for Your SEEBURGER Solution

24/7 Support for Your SEEBURGER Solution

SEEBURGER offers flexible and highly qualified support expertise – round the clock. You can rely on our tightly integrated combination of people, processes and technologies – worldwide and at any time.

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Remote Alerts: 24/7 Monitoring Made Easy

Remote Alerts: 24/7 Monitoring Made Easy

SEEBURGER monitors your system and alerts you when real issues pop up. We optimize the monitoring setup permanently, so you stay ahead of the game.

This 24/7 service connects your on-premise system with the SEEBURGER Cloud, combining the advantages of both approaches.

 

 

 

Remote Management: Let Us Operate Your SEEBURGER Solution

Remote Management: Let Us Operate Your SEEBURGER Solution

Let our experienced support team completely operate your on-premise SEEBURGER Solution remotely

 

SEEBURGER Support

Product Support and Options for On-Premise Operations

Any questions about your SEEBURGER solution? Having technical issues? Regardless of whether it is content or platform related, we are happy to help you and to connect to your system remotely to provide comprehensive support services.

Digital transformation moves IT systems even more into the mission-critical center of companies’ value chains. However, operational coverage only during office hours may not suffice for your operation.

SEEBURGER Remote Alerting and Remote Management helps any organization seeking improved system health, overall collaboration performance or addressing reduced staffing. We are here to augment your coverage or during peak work volumes during project implementation.

Continuum of Options for SEEBURGER Solution Deployment

Technical Support & Customer Service Portfolio

Support Service Levels

SEEBURGER Support provides worldwide technical support with package options starting from regular business hour support to 24/7, around-the-clock availability.

      

24/7 Support for Your SEEBURGER Solution

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SEEBURGER Support – Features and Benefits

 

  • Get help when you need it around the clock
    Flexible and highly qualified support expertise

  • Selection of SLA options: meeting your requirements
    Our Service and Support options provide flexibility and speed

  • Highly trained specialists for operations
    Benefit of our longstanding Service and Support experience based on the successful work with thousands of customers.

  • Directly from the vendor
    SEEBURGER develops, consults, trains and supports with one team

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The SEEBURGER Service Desk: Get Help Fast

SEEBURGER Service Portal              Email

Phone:

Germany:   +49 7252 96-1443
Bulgaria:   +359 2 974 5102
China:   +86 21 5835 7779
France:   +33 141906753
Indonesia:   001 803 49 21 181 9096
Italy:   +39 02 40703793
Malaysia:   1 800 81 9555
Netherlands:   +31206586138
North America:   +1 678 904 3322   and   +1 866 453 5301
Singapore:   800 4922 472
Sweden:   +46105102529

In case you don’t have a SEEBURGER Service Desk account yet, contact us via e-mail with your SEEBURGER customer number, name and phone number to servicedesk@seeburger.com.

Remote Alerting

Proactive Alarms for Mission-Critical Support

Remote Alerting is a 24/7 Cloud Service that provides real-time performance monitoring with proactive alarms for mission–critical electronic data exchange using B2B integration. The service detects errors and performance fluctuations early and empowers proactive remedies in order to avoid issues and downtimes.

Remote Alerting provides a dynamic analysis and reporting framework.

Our Remote Alerting is specifically designed and created for SEEBURGER Business Integration Server. We monitor through test messages and thus establish proactive message and system monitoring as well as predictive failure analysis.

 

24/7 Monitoring for Mission-Critical Support

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SEEBURGER Remote Alerting – Features and Benefits

 

  • Monitoring
    External 24/7 Monitoring of all business processes

  • Operational excellence
    Weak spots are identified proactively and remedies can be put in place

  • Higher Availability
    Risk reduction due to close surveillance

  • Cost reduction
    The Total Cost of Ownership is reduced through moving the monitoring into the SEEBURGER Cloud. There is no need for additional 3rd party software.

Remote Management

Remote Management for Your SEEBURGER Implementation

Remote Management takes over operational responsibility leveraging Remote Alerting.

Through proactive health checks and Problem Management we avoid issues. We detect errors early and react quickly to performance fluctuation, increasing operational stability.

Remote Management improves the day-to-day application administration, workflow intervention, operations and maintenance of your SEEBURGER Business Integration Server.

Operation for your SEEBURGER solution is provided under standard SLAs. You can achieve 24/7 full coverage or just augment times outside normal business hours (nights, weekends and public holidays). We increase your flexibility also for contract duration level.

Remote Management benefits organizations specifically focused on improving their service levels without increasing in-house IT staffing levels.
     

Let us Manage Your SEEBURGER Implementation 24/7

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SEEBURGER Remote Management  – Features and Benefits

 

  • Reliable Operation
    SEEBURGER Experts provide leadership through changes, upgrades and maintenance. Our best practices increase your availability

  • Personnel augmentation and backup
    Coverage by SEEBURGER specialists for peak load times, staff vacation or extended absence

  • Create Time for Innovation
    You will have more time to drive the digital transformation of your company.

  • Cost reduction
    The Total Cost of Ownership is reduced through moving the operation to SEEBURGER. 24/7 coverage will be at a lower cost than with your own staff.

More than 10,000 satisfied customers worldwide rely on SEEBURGER solutions

Here you find the success stories from our customers

KAESER Digitises Invoices Worldwide with SEEBURGER & TCG

With SAP-integrated e-invoicing solutions KAESER automates the processing of incoming invoices across all inbound channels & formats and maintains compliance with the global outbound invoice solution.

Greiner Meets Global Compliance Mandate & Prepares for the Future

Using SEEBURGER E-Invoicing Cloud Services, Greiner Bio-One is able to meet country-specific requirements on time and cost-effectively, and is ensured worry-free compliance with e-invoicing standards.

Meeting Business Demands During Uncertain and Challenging Times

SEEBURGER helps Viatris meet objectives to automate and accelerate file transfers to improve core business processes.

Maximum Flexibility and Highest Operational Reliability

With SEEBURGER iPaaS Cloud, Kautex is well prepared for future EDI requirements, can react quickly to customer requirements, use its own process know-how and implement processes effectively.

Cost-Efficient and Legally Compliant E-Invoicing Processes

The SAP-integrated e-invoicing solution from SEEBURGER offers Sysmex an efficient, convenient and requirement-oriented approach to processing incoming and outgoing invoices.

Samsonite Europe Gets B2B Boost with SEEBURGER’s iPaaS Solution

See how Samsonite saves time and effort with the latest integration technology and services, with SEEBURGER iPaaS.

Cellino Group achieves optimal business performance

SEEBURGER was chosen due to its global approach and its single flexible platform, which is able to communicate perfectly with all the different systems of customers and suppliers.

KSB relies on E-Invoicing Cloud Services

With the certified SEEBURGER Peppol Access Point, invoice data is transmitted in UBL format (Universal Business Language) to the respective invoice recipients in Norway or Sweden

Interview with SEB, a Leading Nordic Financial Services Group

What started as a Managed File Transfer solution is now the answer for onboarding, self-services and automation. (Video, 5 minutes)

Successful supplier and product data integration in online trade

With over 4 million customers, myToys is the No. 1 online shop for toys and products for children in Germany.

The procurement platform Wucato optimizes supplier processes

Wucato is a centralized procurement platform that optimizes both the digital and analog purchasing processes of small and large businesses.

Compliant B2B E-Invoicing at Lavazza

Lavazza needed to comply with the Italian mandate of electronic e-invoicing, effective January 1st 2019, avoiding any penalties for non-compliance.

Security and transparency in global engineering exchange

SumiRiko AVS Germany is a producer and manufacturer of innovative solutions for driving comfort, driving dynamics and safety.

OSRAM uses API management and API integration to network

The SEEBURGER BIS API Solution makes OSRAM master the challenge of digitization initiatives to integrate both classic and modern interfaces in order to link old and new systems with each other.

Fehrer centrally controls complex, worldwide integration tasks

The Fehrer Group is one of the world‘s leading specialists in components for vehicle interiors.